Terms of Service
1. This agreement
These Terms are a binding agreement between your organization and Pursuit Labs, LLC, a Florida limited liability company ("Pursuit Labs", "we", "us"). They cover use of the MetaMule Enterprise desktop application, this website, and any related services (together, the "Service"). "You" means the organization and each person who uses the Service on its behalf.
MetaMule Enterprise is offered to businesses. By installing or using the Service, or by signing in, you accept these Terms. You confirm that you are at least 18 years old and that you are authorised to accept them for your organization. If you do not accept these Terms, do not use the Service.
If your organization has signed a written agreement with us for the Service, that agreement controls wherever it conflicts with these Terms.
2. Licence to use MetaMule Enterprise
While your organization's agreement with us is in effect, we grant you a non-exclusive, non-transferable, revocable licence to install and use MetaMule Enterprise on computers your organization owns or controls, for your organization's internal business use.
MetaMule Enterprise is licensed, not sold. We keep all rights in the software and everything else we have built for it. You may not copy or redistribute the software. You may not sell, rent, sublicense or share access to an account. You may not reverse engineer, decompile or try to extract our source code or prompts, except where the law does not allow that restriction. You may not remove or obscure any notices, or use the Service to build a competing product.
3. Pricing and billing
There is no self-serve checkout. We don't take payment through the app or this website. Pricing, billing, payment terms and any usage limits are set in a written agreement between your organization and Pursuit Labs. To start one, write to enterprise@metamule.io.
4. Your video and labels stay yours
You own your video, and you own the labels MetaMule Enterprise produces for it. We claim no rights in your footage or your labels, and we do not use them to train AI models.
Your video stays on your computer. To label a clip, the app extracts frames on your computer and sends only those frames through our server to a third-party AI provider. We don't write the frames to storage. The labels come back to your computer and stay there. What we keep is described in our Privacy Policy: account email addresses, device sessions, and daily labeling usage.
You are responsible for having the rights to any video you process, and for keeping your own backups. The Service is not a backup service.
5. AI-generated labels: what we do and don't promise
Labels produced by MetaMule Enterprise are an automated first pass, not ground truth. AI can misidentify an action, miss context, or place a segment boundary at the wrong time. Contact events are approximate. You are responsible for reviewing labels before you rely on them, including before you use them to train a model.
Specifically, we do not warrant that labels, instructions, descriptions, contact events, confidence scores or review flags will be accurate, complete, or suitable for any purpose. A confidence score is an estimate, and a segment without a review flag can still be wrong. We do not warrant that output will meet the requirements of any dataset format, schema or downstream tool, or that training on it will produce any particular result.
6. Acceptable use
You agree not to use the Service to process video that is unlawful, or that infringes anyone's intellectual property, privacy or publicity rights. You agree not to get around authentication or any usage limit. You agree not to reach the Service by any means other than the official application, including automated scripting of our API, unless your written agreement allows it. You agree not to probe, overload or disrupt our infrastructure, and not to resell, proxy or otherwise make our AI processing available to third parties.
7. Availability and changes
We aim to keep the Service available but do not guarantee uninterrupted operation. Labeling depends on third-party AI infrastructure that may be slow, rate-limited or unavailable. We may modify, add or remove features, and may suspend the Service for maintenance. If we discontinue the Service entirely, we will give reasonable notice.
We may update these Terms. For material changes we will give notice in the application or by email before they take effect, and continued use afterwards means you accept them. The version and date at the top of this page always identify the current terms.
8. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURSUIT LABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, OR LOST OR CORRUPTED DATA, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOUR ORGANIZATION PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
These limits apply whatever the legal theory, and even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
10. Indemnity
Your organization agrees to indemnify and hold harmless Pursuit Labs and its members and personnel from any claim, demand, loss or expense (including reasonable legal fees) arising from your video, your use of the Service or of its labels, your failure to obtain a required right or permission, or your breach of these Terms.
11. Term and termination
These Terms apply for as long as you use the Service. You may stop at any time by uninstalling the app. Ending your organization's written agreement is governed by that agreement. We may suspend or terminate access if you materially breach these Terms, if amounts due under your agreement go unpaid, or if the law requires it. We will give notice where practicable, and may act immediately where a breach risks harm to us or others.
On termination your licence ends and you must stop using the software. Labels already on your computer remain yours. Sections that by their nature should survive (ownership, disclaimers, liability limits, indemnity and governing law) survive termination.
12. Governing law and disputes
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. You and Pursuit Labs agree to the exclusive jurisdiction of the state and federal courts located in Brevard County, Florida, and each waives any objection to that venue.
Before filing anything, please contact us. Nearly everything can be resolved by email. Either party may seek injunctive relief for misuse of intellectual property without first doing so.
13. General
Entire agreement. These Terms, the Privacy Policy and any written agreement between your organization and us are the whole agreement about the Service, and replace any earlier understandings.
Severability. If any provision is unenforceable, the rest remains in force.
No waiver. Not enforcing a provision is not a waiver of it.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
Contact. Questions about these Terms: support@metamule.io. Sales and agreements: enterprise@metamule.io. By mail: Pursuit Labs, LLC, 333 Crockett Blvd #540393, Merritt Island, FL 32954, USA.